Good Night Lodge Booking Terms and Conditions
There is a 30% non-refundable reservation fee for every booking. It is calculated on the total of the entire transaction. A 15% cancellation fee will be charged for every confirmed booking. Breakfast, Lunch, and Dinner should be requested at least 24 hours prior to check-in time. Our check-in time is 14:00 pm and our check-out is 10:00 am. Our bookings include VAT and a Tourism Levy. In the case of a quotation request for Group Booking contact info@goodnightlodge.com, the quotation is valid for 14 days. After the 14 days prices are subject to change so before proceeding with the booking, the client is encouraged to request a new quotation or verify the existing one by contacting admin@goodnightlodge.com
PA System (They have to specify which one first) so pricing is upon request.
Deposit is payable with a direct bank deposit/transfer or card payment.
No cash deposits will be allowed
These booking terms and conditions (“Booking Terms”) set out the basis on which the Generator (as defined below) will provide accommodation and other products and services at its Hostels to Guests. By making a Booking (as defined below) the Customer agrees to comply and to ensure that all Guests comply, with these Booking Terms.
BOOKINGS
1. INTERPRETATION
In these Booking Terms, unless the context otherwise requires, the following expressions have the following meanings:
“Arrival Date” means the date on which the Guest(s)’ stay at the hostel is due to commence;
“Booking” means the reservation by Customer of accommodation and any other products and services detailed in the booking which is accepted by Generator;
“Booking Details” means the details of the booking including the number of guests, the number of rooms required, the Arrival Date and duration of the Guest(s)’ stay at the Hostel, and any other products and/or services to be included in the Booking;
“Booking Engine” means the online booking facility provided by a third party on Generator’s behalf (including Mews);
“Charges” means the charges payable by Customer in connection with the Booking;
“Customer” means the person who makes the booking;
“Generator” means Good Night Lodge (Pty) Ltd and/or such other company in the same group of companies as Generator that operates the Hostel;
“Guest” means the Customer and/or any other people included in a Booking;
“Hostel” means the hostels operated by the Generator, the location of which is specified in the Booking; and
“Website” means www.goodnightlodge.com
2. BOOKINGS
2.1. Customers can make a booking:
2.1.1. Through the Booking Engine via the Website; or
2.1.2. By contacting our admin staff.
2.2. When making a Booking, Customers will be required to provide identification information including, but not limited to, the name, contact telephone number, and email address of the Customer.
2.3. No request for a Booking shall be deemed to be accepted unless and until Generator confirms its acceptance and provides a booking confirmation.
2.4. Generator will use its reasonable endeavors to accommodate any request from the customer to change the Booking details. Any request to change the dates or length of stay, increase the number of guests, change room type or add products and/or services will be subject to availability and, where the cost for such amended Booking would be higher than the original Booking, the Customer shall pay Generator’s standard rates from time to time for the amended Booking. Generator shall not be obliged to refund any part of the charges for the original Booking if the cost of the amended Booking is less than the original Booking
2.5. When the Customer books beds in a shared room, Generator will use reasonable endeavors to accommodate people from the same Booking in the same room but cannot guarantee that will be the case.
2.6. No guest may re-sell or transfer all or any part of a booking. Generator reserves the right to cancel any Booking if it has reasonable grounds to suspect that a Guest is in breach of this clause.
2.7. Bookings for 10 or more Guests will constitute a group booking and additional Booking Terms apply, as set out on the group booking contract.
3. FEES AND PAYMENT
3.1. Unless otherwise agreed by the Generator, the charges only cover the provision of accommodation at the booked Hostel and the Customer may incur additional charges for services such as food and beverages or wireless internet access (amongst others, the “Additional Charges”).
3.2. Customers will be informed of Additional Charges before they are incurred.
3.3.Bookings will be subject to the Customer making payment of the charges in full in advance or providing a 30% reservation fee.
3.4.Any Additional Charges must be paid either as they are incurred or, at Generator’s option, at check out.
3.5.Generator may require each Guest to present a valid payment card upon check-in, on which an amount of sufficient pre-authorization can be obtained.
3.6. The following payment methods are accepted by Generator:
3.6.1. Credit and Debit Cards for Booking via the booking engine.
3.6.2. Cash or Credit or Debit Cards, If the Customer is paying in person at the Hostel.
3.7. The Charges include Value Added Tax (If applicable) at the time of the Booking is made. Should the rate of Value Added Tax be increased, Generator will be entitled to adjust the charges accordingly. The same goes for the tourism levy.
3.8. If the charges do not include city/municipal tax (if any), it must be paid by the Customer or Guests at the relevant property either on arrival or when payment for the Booking is made (at Generator’s election)
3.9. Where the customer fails to pay any charges or additional charges, the generator reserves the right to charge interest at the applicable statutory interest rate in the jurisdiction of the Hostel.
3.10. The customer is responsible for any bank charges and foreign exchange fees in relation to the payment of the charges or the additional charges. In the event of a chargeback, Generator reserves the right to re-charge the customer for the costs it incurs.
3.11. Where Generator makes a refund to the customer, it shall use the same payment method used for the original payment.
4. CANCELLATION
4.1. The customer will be informed of the cancellation policy at the time of making the Booking.
4.2. Where the customer fails to give sufficient notice of cancellation or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the customer must pay the hostel an amount equal to the charges for the full stay. The generator shall be entitled to collect such an amount from the customer’s credit or debit card used to make the booking without further notice to the customer.
4.3. Generator may at any time cancel the booking without liability if:
4.3.1. The payment details provided by the customer are valid and the customer fails to provide alternative valid details;
4.3.2.The information provided by the customer in relation to the booking is misleading or false (For example in relation to the identity of any Guest or the purpose of the stay);
4.3.3. Generator reasonably believes that fulfilling the Booking might negatively affect the reputation or operation of the Generator due to the fault of the customer or because the performance of any of the Generator’s obligations would expose the Generator or the Generator group to civil or criminal proceedings of any kind, whether because the purpose of the stay is unlawful or otherwise; or
4.3.4. Generator repays to the customer any advance payment made in relation to the booking.
4.4 In addition, the Generator may at any time cancel the Booking if the Hostel or the room(s)/bed(s) booked become unavailable due to circumstances outside the Generator’s control (including without limitation, extreme adverse weather, industrial action, epidemic or pandemic, any law or any action taken by a government or public authority, natural disaster), in which case Generator will (at its election) either offer the customer a refund or the option to rebook for a different date(s) (Subject to availability) at no additional charge.
5. CHECK IN CHECK OUT
5.1. Unless otherwise specified in the Booking Details, check-in is from 14:00 local time. Earlier check-in may be available subject to prior arrangement with the Generator and subject to the full range of services and facilities at the Hostel not being available until the standard check-in time.
5.2. Unless otherwise specified in the booking details, check-out time is 10:00 local time. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement. Generator reserves the right to charge an additional night’s accommodation at the standard applicable rate for the occupied room/bed(s) if any Guest fails to check out by the specified time.
6. HOUSE RULES
6.1. All Guests must comply with Generator’s house rules, stated below.
6.2. Valid photo identification for all Guests in the form of a Driver’s License, Passport or National ID card is required at check-in.
6.3.Guests must conduct themselves in a reasonable and responsible manner at the Hostel and must not act in any way which may disturb other guests. Failure to adhere to requirements may result in Guests being asked to leave the Hostel in which event all Charges and Additional Charges shall become immediately payable by the Guest or Customer (at Generator’s election).
6.4. Smoking is not permitted inside the Hostel and Guests must not tamper with or disable smoke alarms or open emergency doors. Smoking is only permitted in designated smoking areas. The generator reserves the right to charge a fee of at least M300, or a higher amount where the Generator suffers loss as a result of a Guest’s actions.
6.5. The Customer will be responsible for any loss, damage, or extra cleaning at the Hostel caused by the Guests or visitors of any guest. The generator reserves the right to charge the Guest or customer (at the Generator’s election) for the Generator’s reasonable costs of repairing, cleaning, or replacing any property of the Generator which is damaged, soiled, or lost by a Guest or where a room is left in a condition which requires extra cleaning.
6.6. Generator does not accept bookings made by those under the age of 16. Under 16’s can only stay in the Hostel when accompanied by a parent or legal guardian in the same room (which may be a private or shared room). Under 16’s are permitted to stay in private rooms if they present the Generator’s parental/guardian consent form along with a copy of valid photo identification of the parent/guardian. Unaccompanied under 16’s are not permitted to stay in shared rooms unless they are part of a group that has booked out the entire shared room and the group leader has provided the required documentation to the Generator. Failure to adhere to this rule will result in automatic cancellation of the booking with no refund and the relevant Guests shall not be permitted to check in to the Hostel.
6.7. Children older than 3 must have their own beds. Where a child is staying in a shared room, it is the responsibility of the parent/legal guardians to ensure that the child occupies a lower bunk. Each hostel has a limited number of cots which are only available for use in private rooms by children under the age of 3 and must be booked prior to arrival.
6.8.Generator exclusively reserves all rights to display any and all advertising and/or signage at the Hostel and to receive and retain all of the revenue therefrom. No Guest shall have any right to display any advertising or signage whatsoever without the prior written consent of the Generator.
6.9. No products and/or services may be sold, distributed, or supplied at the property by, or on behalf of, any Guest.
6.10. It is every Guest’s responsibility to ensure that it has adequate and appropriate insurance coverage for the booking.
7. AVAILABILITY
7.1. Unless otherwise specified at the time of the booking and confirmed in the Booking confirmation by Generator, the Charges do not include any food or beverages.
7.2. No alcohol shall be provided to Guests who are not of legal drinking age.
8. DISABLED GUESTS
8.1. We welcome all, regardless of race, nationality, gender, gender identity, age or ability. To ensure we can assist our guests, we need the customer to inform us at the time of making the booking if any guest has special requirements because of a disability.
9. GENERATOR’S LIABILITY
9.1. Nothing in these Booking Terms purports to limit or exclude Generator’s liability for;
9.1.1.Death or personal injury caused by the negligence of Generator or its employees, subcontractors or agents;
9.1.2. Fraud or fraudulent misrepresentation; or
9.1.3. Any other matter for which it would be illegal for Generator to limit or exclude its liability.
9.2 Generator shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for:
9.2.1. Any loss arising from or in connection with the loss of revenues, loss of profits, loss of contracts or loss of business or failure to realize anticipated savings;
9.2.2. Any loss of goodwill or reputation; or
9.2.3. Any indirect or consequential losses suffered or incurred by the Guest, arising out of or in connection with the use of the Hostel or any other matter under this Agreement.
9.3. Neither Generator nor the Generator group, their agents, contractors or employees shall be liable for any loss, damage, destruction or injury which may be caused to the assets, property or any item of equipment, furniture, stock or the like, brought onto Generator premises by the a Guest.
9.4. The aggregate liability of the Generator in respect of any loss or damage suffered by a Guest arising out of or in connection with the Booking, whether in contract, tort (including negligence) or for breach of statutory duty or in any other way, shall in no event exceed the charges.
9.5. Notwithstanding the foregoing, nothing in the Agreement shall be construed as excluding or restricting either party’s liability for death and/or personal injury caused by its, its employees, or its agents’ negligence or for any fraud.
10. PERSONAL DATA
10.1. Use of your personal data is subject to our https://goodnightlodge.com/privacy-policy/
11. GENERAL
11.1. The Customer’s rights as a consumer under applicable consumer protection legislation from time to time in force shall not be affected by these Booking Terms.
11.2. Generator may assign its rights and obligations under the Booking and these Booking Terms to another organization without notice to, or consent from, the Customer.
11.3. Generator may, from time to time, change these Booking Terms without notice. However, the version of these Booking Terms in force at the time of the Booking will continue to apply. Customers are advised to check the website for the latest version of these Booking Terms before making a Booking.
11.4. No failure by Generator to enforce these Booking Terms shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Booking Terms.
11.5. If any provision of these Booking Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Booking Terms and the remainder of the provision in question shall not be affected
11.6. These Booking Terms (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of Lesotho, and the courts of Lesotho will have exclusive jurisdiction to deal with any disputes (including in relation to non-contractual matters) arising in connection with them provided that Generator shall also have the right to enforce these Booking Terms in the country of the Customer’s residence and/or the country of the Hostel.
11.7. A person who is not a Guest will not have any rights in connection with a Booking.
11.8. Generator does not sign third-party contracts for room or event bookings and any Booking Terms proposed by the Customer are overridden by these Booking Terms.
